FAQs


Hopefully these FAQs will help you answer any questions you may have. If not, contact me about JazzPianoOnline.com.

System Requirements & Troubleshooting

The lessons have been tested on Windows (7 and XP) and Mac OS PCs, Apple iOS devices (iPhone, iPad and iPod Touch) and Android devices using Chrome and Safari browsers. Compatibility cannot be assured with devices running operating systems other than those listed above (e.g. Windows Mobile and Blackberry OS, for example). Additionally, the lessons will not play when using Internet Explorer or Firefox.

If you are running Chrome or Safari on Windows, Mac, iOS or Android and the lessons are not working, please make sure your system software is updated to the most recent version and your browser is current. It you are still experiencing problems, contact me about JazzPianoOnline.com.
If you click on the Practice Sessions link and get a .zip file you are accessing the pre- February 2013 Practice Session format. As of this writing (January 2014) most of the lessons have not been updated to the new format (onscreen Practice Session format) but I am working to get all of the lessons updated and hope to have this done by May 2014. Please contact me about JazzPianoOnline.com if you have questions about when a lesson will be updated.
The lessons have been tested on Windows (7 and XP) and Mac OS PCs, Apple iOS devices (iPhone, iPad and iPod Touch) and Android devices using Chrome and Safari browsers. Compatibility cannot be assured with devices running operating systems other than those listed above (e.g. Windows Mobile and Blackberry OS, for example). Additionally, the lessons will not play when using Internet Explorer or Firefox.

If you are running Chrome or Safari on Windows, Mac, iOS or Android and the lessons are not working, please make sure your system software is updated to the most recent version and your browser is current. It you are still experiencing problems, contact me about JazzPianoOnline.com.
No! Since February 2013 all of the lessons have been upgraded to HTML5 and no plugins are necessary to watch any of the lessons. If the lessons are not working for you, please contact me about JazzPianoOnline.com.
If you are viewing the site on a wireless connection the video quality will be lowered automatically to account for the limited bandwidth. If you switch to a WIFI connection the video quality will improve dramatically.

Performance of the videos on mobile devices is highly dependent on the strength of the internet connection. The stronger the connection the better the videos will perform.
The lessons have been tested to work only on Apple iOS (iPhone, iPad, iPod Touch) and Android devices. The lessons have not been tested on Windows Mobile or Blackberry OS devices. If you are having difficulty getting the lessons to work on your device please contact me about JazzPianoOnline.com.
There is an issue with Chrome that needs fixing in some cases. Please see this link:

https://productforums.google.com/forum/?fromgroups=#!topic/chrome/rp_zwc7u67g

If you are having difficulty getting the lessons to work on your device please contact me about JazzPianoOnline.com.
Video is now more reliable and robust across all devices along with a host of new features. To view an overlay of the new features, hover your mouse over the lesson window and press the question mark key on your keyboard (?). A gray overlay should appear with the keyboard shortcuts that you type to invoke the new features. (These features are only available on Mac's and PC's not iOS, android or other touchscreen devices.) See the image at right:
space key = play/pause
q key = stop
f key = full screen (this feature is not enabled)
shift + left or right arrow keys = Slow down (.5x, .25x) or speed up the video (1.5x, 2x)
up or down arrow = increase or lower volume
m = mute
left or right arrow = seek previous/next 15 seconds
1, 2, 3 . . . = seek to 10%, 20%, 30% . . . of the video
I've bolded the best of the new features in the list above- one that you have been asking for a long while now- and that is the ability to slow down and speed up the video. By pressing your shift key plus the left arrow you can slow the video down by half and if you press again by another quarter. This is great for figuring out fast passages. Conversly, you can speed up the video to 1.5x and 2x which is great for skimming.
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There is also now a new way to select chapters for viewing. At the bottom of each lesson page is a series of buttons that correspond to the chapters of that lesson. Press the button to select and view that chapter. The chapter names are displayed at the beginning of each lesson.
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Lesson Questions

Please contact me about JazzPianoOnline.com. I want to hear about any questions you have about the lessons.
Yes! Please contact me about JazzPianoOnline.com. Describe your musical background, experience and goals and I will write back with specific lessons for you to work on.
You should be able to read music notation (treble and bass clef) and should know how to play all 12 major scales. A good lesson to try to see if you are ready for the lessons is the Five Essential Seventh Chords lesson. If you can follow this lesson then you should be OK. This lesson also has a major scale refresher in the practice sessions to help you get your major scales in shape.
It certainly should. In addition to the theoretical material, all of the lessons are based on a transcription of a commercially available recording that will help you listen to and explore the jazz tradition.
Start with the improv drill chord tones lesson. Once you have that in your hands and head work on the improv drill approach pattern lesson. These two lessons in combination can yield surprisingly effective sounding results. Spend a lot of time working on both chord tones and approach patterns. When you have good facility with these, you can work on the chord scale or arpeggio lessons. It doesn't matter as much the order of the arpeggio and chord scale lessons.

Subscription Questions

It is easy, fast and safe to subscribe to JazzPianoOnline.com. Here is the process:

1. Click on the "subscribe" link in the navigation pane on JazzPianoOnline.com.

2. Choose a subscription type, a payment method (credit card or offline [check or money order]), supply your email address and choose a username and password.

3. You will be brought to the Paypal site where you will be asked to log in to your PayPal account or set one up if you don't have one. You will need to set up a PayPal account if you don't have one to proceed.

4. Follow the on-screen instructions to make payment.

5. You will be brought back to JazzPianoOnline.com where you can log in to your new account and start watching the lessons. Any questions? Contact me about JazzPianoOnline.com.
PayPal processes credit card transactions for JazzPianoOnline.com. You will need to create a PayPal account when you subscribe if you don't already have one. You may also pay by check (see the next faq).

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Yes you may pay by check or money order. Click on the "subscribe" link in the navigation pane on JazzPianoOnline.com and fill out the form. Click the "offline payment" button for payment system and hit the continue button. You will be directed to send your check for the amount indicated to Jazz PianoOnline.com, 1818 MLK Blvd., Box 132, Chapel Hill NC 27514.

Once your check has cleared we'll send you an email with further instructions for activating your subscription. If you have further questions please contact me about JazzPianoOnline.com.
No. One subscription per person, please. There are software controls in place that check for sharing of subscriptions. Your subscription will be terminated if you are caught sharing your subscription.
Full-featured free lessons are provided for you to watch and try out before you subscribe. Please make sure the lessons work on your device and you like them before you subscribe to JazzPianoOnline.com.